FAQs
At the hotel
Check-in and check-out policies differ by hotel and therefore times will vary. Please refer to the hotel’s website or front desk when you arrive for information. Please note, some hotels will offer a late check-out, however there may be a fee, and it is based on availability.
If you are experiencing any challenges during your stay, we ask that you work with the hotel management, and/or contact our local Destination Representatives, to get the assistance you need. This is the most effective way to get issues resolved while you’re on your vacation. If you are not satisfied with the hotel's assistance, our Destination Representatives will work with the hotel on your behalf to get a resolution that meets your needs.