To locate our partners, NexusTours, when you arrive, please follow the signs for customs and immigration areas before heading to the baggage collection area. Once you have your bags, exit the airport from the designated secure area. Important to note, the NexusTours representatives are located outside of the terminal. Please avoid any individuals soliciting timeshare, ground transportation or local tours and locate your NexusTours representative who will be easily identifiable wearing an orange shirt and holding WestJet Vacations signage. They will direct you to your designated hotel transfer bus if included in your vacation package.
Our WestJet Vacations representatives (supported by NexusTours) are locally based. They provide assistance and liaise with our suppliers to resolve any issues you may encounter during your stay. Their goal is to ensure your holiday is enjoyable. Please contact them with any questions you may have and bring any immediate concerns to their attention. They can be reached 24 hours a day, 7 days a week in case of an emergency.
We recommend you attend your welcome briefing which is held either in person or virtually within 24 hours of your arrival. This briefing contains vital information about hotel services, restaurants and other amenities. You will also receive information and tips on how to make the most of your stay. Your representative can book excursions for you, address any questions or concerns about the hotel or surrounding area, can extend your stay if desired or confirm flight information.
You can contact your WestJet Vacations representative (supported by NexusTours) through the WestJet Vacations app. A 24-hour contact number is also included on your electronic travel documents. If travelling to one of our U.S. destinations or within Canada, please contact us toll-free at 1-877-737-7001 between 6 a.m. and 10 p.m., Mountain Time, seven days a week. If you are experiencing any challenges during your stay, we ask that you either work with the hotel management, or contact our local Destination Representatives, to get the assistance you need. This is the most effective way to get issues resolved while you’re on your vacation.