We’d love to hear about your vacation, and we’ll be sure to pass along your kudos to the relevant team(s). To provide us your feedback, please use the following form on our website.
If you’re currently on your vacation, we ask that you contact our WestJet Vacations Destination Representatives who will be happy to assist you in resolving your concerns so that you can continue to enjoy your holiday.
If you have returned home, please use the following form on our website to provide your feedback. Our WestJet Vacations Guest Experience team will review your feedback, and if applicable will begin an investigation. Our Guest Experience team will advocate on your behalf with our suppliers and service providers to ensure any service failures you experienced, get resolved fairly. We will respond with a resolution however please note, during our peak travel season (November through April), our response time could exceed 30 days. Thank you in advance for your patience while we conduct a thorough investigation into your concerns.
Due to the nature of our work, we require that you submit your concerns to us in writing. This is so we have a detailed, accurate account of the events that transpired, and they are in your own words. As we are representing you with our third-party suppliers, we don’t want to miss any details during a telephone conversation, and having a written account of your experience will assist us in responding quicker. Many concerns require an internal investigation which allows us to provide you the appropriate response based on the information we’ve collected from all parties. Thank you for your cooperation, we appreciate your time.
After submitting your concerns through our website, https://www.westjet.com/en-ca/contact/share-feedback, you should have gotten confirmation that your submission was received and you can rest assured it is in our queue. To request an update, please reply to the confirmation email received with your request for an update (we kindly ask that you do not copy and paste the email address received in your confirmation, as this will open a new case on your behalf and may delay the claim’s processing time). The Guest Experience team works closely with our third-party suppliers to ensure your concerns are addressed prior to responding to your feedback. Due to the level of investigation required, there are times this process can take longer than anticipated and our response time will be delayed (especially in our peak travel season). In urgent circumstances, our Service and Sales Centre team can assist you with a follow-up. You may reach them at 1-877-737-7001.