Please report a baggage delay immediately to a Baggage Service Agent at the arrival airport. If you are unable to do so while at the airport, and travelled with WestJet, you can submit a baggage report within 12 hours of your arrival at https://www.westjet.com/en-ca/baggage/lost-delayed-damaged. For all other airlines, please visit their website.

If possible, please report the damage immediately to a Baggage Services Agent at the arrival airport. If you notice the damage after leaving the airport, you can create a baggage report within 5 days of your arrival at https://www.westjet.com/en-ca/baggage/lost-delayed-damaged. Alternatively you can bring your damaged baggage to the baggage services office in your arrival airport within 7 days of receiving it. You must ensure that the baggage tag is still attached to your baggage for your claim to be accepted.

For items left at the hotel or destination, please call us at 1-877-737-7001 or submit your request for assistance through our website.

You may submit your claim within 21 days of your arrival at https://www.westjet.com/en-ca/baggage/lost-delayed-damaged. For all other airlines, please visit their website.