If you require special services or assistance while travelling on WestJet, please speak with a member of our WestJet Vacations Service and Sales Centre team. We can be reached at 1-877-737-7001. Last-minute requests may not be able to be accommodated. Depending on the service required, additional costs may apply. Please note that some destinations may not provide the same accessibility standards provided in Canada and the United States. For all other airlines, please visit their website or contact them directly.

The aiport transfers are typically standard vehicles and are typically not equipped to accommodate mobility aids. As such, you may be required to book a separate transfer or adapted vehicle (additional costs my apply). The costs vary based on destination and distance between the airport and your resort. For assistance and pricing, please speak with a member of our Service and Sales Centre team. We can be reached at 1-877-737-7001 between 6 a.m. and 10 p.m., Mountain Time, seven days a week.

Yes, you should inform the airline, as well as your hotel, of any severe allergies you may have that can cause significant physical distress. For more information on travelling with allergies on WestJet, please visit www.westjet.com. If you are travelling with a third-party carrier, please visit their website or contact them directly. If you would like to inform the hotel of your allergy, please speak with a member of our WestJet Vacations Service and Sales Centre team and/or contact the hotel directly.

We recommend checking with your doctor prior to travel. Expectant mothers who are less than 36 weeks pregnant with no previous history of premature labour will be permitted to fly. For more information on travelling while pregnant please visit www.westjet.com. For all other airlines, please visit their website or contact them directly.

Special requests for your hotel may be made at the time of booking through the My Booking Portal. Alternatively, you can speak with a member of our Service and Sales Centre team at 1.877.737.7001. Relay services are also available at 1-800-855-0511 (Voice to TTY) or 711. Please note we cannot guarantee all special requests and last-minute requests may not be able to be accommodated.

Hotel requests such as room location and bed type preferences may be made at the time of booking and we will forward the requests to our hotel partners. Please note however, that WestJet Vacations cannot guarantee your requests. Instead, they are subject to the hotel's availability when you checkin. Some resorts will also allow you to pre-select your room location for a fee which can be done through the My Booking Portal.

You can request an accessible room at the time of booking through the My Booking Portal. Alternatively, you can speak with a member of our Service and Sales Centre team at 1-877-737-7001. Relay services are also available at 1-800-855-0511 (Voice to TTY) OR 711. Please note that we will make our best effort to provide acceptable arrangements however we cannot guarantee the availability of, or access to, accessible accommodations or accessibility services for guests with disabilities in destination outside of Canada and the United States.

Any special requests or hotel preferences such as dining times, room locations, bed preferences, etc. can be requested at the time of booking however we cannot guarantee they will be available or accommodated. Although we will try to have the requests fulfilled, we cannot be held responsible if they are not.